“Don’t flash an immediate smile when you greet someone, as though anyone who walked into your line of sight would be the beneficiary. Instead, look at the other person’s face for a second. Pause. Soak in their persona. Then let a big, warm, responsive smile flood over your face and overflow into your eyes. It will engulf the recipient like a warm wave. The split-second delay convinces people your flooding smile is genuine and only for them.”
The book dives deep into various communication styles and what makes someone instantly liked and respected.
1. Resist the temptation to add “me too” which seems over-excited. Let people finish first instead, and the longer you wait to share your commonality, the more impressive it will sound.
2. If you are late to a meeting, don’t start with an excuse as soon as you walk in. If you mention what issue you had, you will come across as sincere and secure and not obsessed with what other people think of you.
3. The best way to make a compliment is to search one unique quality the person has and, at the end of the conversation, mention their name, look at them in the eyes and deliver your compliment.
READ IF: You want to become skilled at creating a winning first impression and learn the art of effective communication.