"In competitive situations, managers pretend to be objective, unbiased, as putting company’s interests ahead of their own, open to criticism, authentic in their dealings — all things they’re not."
The book highlights the bad habits that are routinely followed by well-intended managers, often caused by a certain company culture and the individual need to get ahead.
1. When managers focus more on their own success and gains than those of the people they manage, natural tension emerges.
2. When 'people skills' are labelled as soft skills and therefore become somewhat secondary, no surprise that managers invest little to none in developing them.
3. Regularly asking for feedback and promoting honesty will make you a better manager, as these will encourage two-way conversations.
READ IF: You are a new manager and want to avoid some typical pitfalls that many managers fall into.